Returns

30-Day Return Policy (Updated October 2026)

At Von Diamonds, we're committed to offering exceptional fine jewelry at unmatched value. We offer a 30-day return window on all eligible items. Your return period begins the day your order ships, giving you time to view the jewelry in daylight and evening lighting before you decide.

Your Refund Options

• Store credit: receive the full value of the returned item(s) as store credit. No return fee applies.
• Refund to your original payment method: a $100 return fee per item (before tax) is deducted from your refund.

What You Need to Know

• Items must be in their original, unworn condition with all original packaging and documentation.
• Items must not be worn, damaged, or altered. Items that have been modified, engraved, or resized by third parties are ineligible.
• A $20 return shipping fee applies to every return. A Return Authorization (RA) number is required for every return.
• Original shipping fees are non-refundable on orders that have already shipped.
• Engraving fees ($25) are non-refundable.
• Items from our Specials collection and special orders for custom items can be returned for store credit only. If store credit is applied toward a redesign, that redesign is final sale.
• Items marked or displayed as Clearance Sale are final sale and are not eligible for returns, exchanges, refunds, store credit, or price adjustments.
• Diamond certificates must be returned with the item; $100 will be deducted from your refund for each certificate that is not returned.
• Gift with purchase: If your order included a free gift, the gift must be returned with the order, unused and in its original packaging. This also applies to partial returns that bring the value of the items you keep below the qualifying amount for the offer. If the gift is not returned, its retail value ($49 for the Von Signature Jewelry Travel Case) will be deducted from your refund or store credit. The gift is provided as-is and is not covered by our warranty; we do not repair, replace or exchange a gift that is lost, damaged or defective.
• We reserve the right to limit access to the website and/or terminate the account of Returns Abusers. See our full policy regarding Returns Abusers in the Returns section of our Terms & Conditions.
• This policy is subject to all applicable state and federal laws.

Need to Cancel?

Orders may be cancelled within 24 hours of placement for a full refund. Cancellations requested after 24 hours are subject to a 10% production fee to cover materials, labor, and processing costs that have been incurred. If an order that included a free gift is cancelled before it ships, the gift is cancelled with it.

How to Return an Order

1. Initiate your return

• Start the request in our Self-Service Return Portal or contact Customer Service at customerservice@vondiamonds.com or 877-812-7273.
• If the order is eligible, we will email you a FedEx label with a Return Authorization (RA) number. The label and RA are valid for seven (7) days.

2. Prepare your return

• Gather the original packaging, the return packing slip, any diamond certificates, and the free gift if your order included one.
• Place the jewelry in its original jewelry box.
• Put the jewelry box, return packing slip, certificates, and any free gift inside a small inner carton. You can reuse your shipping box or pick up a free FedEx Small Box.
• Place the sealed inner carton inside a free FedEx Medium Box, then seal the outer box and attach the FedEx shipping label.
• For security reasons, please refrain from writing anything on the packaging that could be used to identify its content. Packages that arrive opened, resealed, or otherwise altered may be refused.

3. Ship your return

• Drop your package off at your nearest FedEx staffed location. Von Diamonds and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or non-FedEx staffed locations.
• Obtain a FedEx receipt to confirm that the item has been shipped, as this receipt will act as proof of insurance.
• Alternative shipping: you may use any carrier at your own expense. Ship insured, with tracking and signature required. Von Diamonds is not responsible for items lost or damaged in transit.

Processing Your Return

Once we receive your return, our Quality Assurance team will inspect all items within seven (7) business days.

Refunds to your original payment method are issued less the $100 per-item return fee and any other applicable fees above. Wire transfers are refunded by check. Credit card refunds may take up to one monthly billing cycle to appear on your statement, depending on your card issuer.